You must have an embroidery machine to use the machine embroidery design files we sell. These are digital downloads. We do not sell the finished items shown as examples.
Our SVG cut files are also digital downloads. The files are to be used with a home cutting machine such as Brother ScanNCut, Silhouette Cameo, or Cricut. We do not sell the finished items shown as examples for these files. We do not offer assistance with software or settings or cutting machine usage. There are too many variations of software and machines for us to know how to use them all. Refer to the manual that accompanied your product. There are also Facebook groups of all kinds where you can ask machine/software specific questions.
Due to the electronic nature of the digital files we sell, there is no way to "return" a design. We do not offer refunds, returns, or exchanges on our digital files. You agree to this when purchasing our files.